Customer Service Center
All orders over $49 are provided with Free Shipping when shipping to our customers in the 48 contiguous states of the US, while orders under $49 have a flat rate of $15. For orders shipped to Alaska and Hawaii, there is a flat fee of $50 on any order.
Our sales team is trained in lighting design through our years of experience in lighting showrooms. We are happy to provide design consultation for your needs, free of charge, over the phone. Please call our sales team at 866-941-7358
All products sold by Kichler Superstore are covered by our lifetime warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 866-941-SFLT for assistance in processing your claim. We will in no uncertain terms or conditions be liable for installation fees of any kind.
Click here for more information about our policies.
Click here to schedule your free Video Design Consultation.
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer's packaging. Once a return is submitted, it can take anywhere from 2-5 business days to obtain an RGA number from the manufacturer. Products may be returned within 60 days of receiving them. The products must be brand new (never used or lead wire cut) and in perfect condition with all of the manufacturer's packaging intact. Your original shipping and processing charges will not be refunded, if applicable. There will be a 15% restock fee on any returned item (15% restock fee on all freight shipments as well as return shipping). Returns of 5 or more items will be subject to a 25% restock fee. Orders returned after 60 days or without an RGA # will evaluated on a case by case basis. Once returned, items musts go through inspection. We estimate credit will be issued within 10-14 business days from the day the item is received back.We do not accept returns on quoted fixtures or parts, replacement parts, light bulbs, individual components, or certain accessories(down rods, remotes,lamp shades,replacement glass,mounting hardware,fan blades....etc.) . We do not accept returns from Alaska and Hawaii.